Refund policy

5.

Right of Withdrawal

5.1

As a consumer, you have a 14-day right of withdrawal on goods purchased in our webshop. The withdrawal period expires 14 days after the day on which you have received your item. If you have ordered several different items in one order and they are delivered separately, the period runs from the day you receive the last item.

5.2

If you wish to exercise the right of withdrawal, you must notify us no later than 14 days after receiving the item that you wish to withdraw from your purchase. Notification can be given by email to kontakt@foelsgaarddesign.dk or by using the standard withdrawal form, which you will find below in section 9 of the terms and conditions. In your notification, you must clearly state that you wish to exercise your right of withdrawal. You cannot withdraw from the purchase by refusing to receive the package or by failing to collect it from the pickup location. 

5.3

Items exempt from the right of withdrawal

5.3.1

Items that are made according to the consumer’s specifications or have been given a clearly personal touch, such as the addition of a name, year, or similar, are exempt from the right of withdrawal.

5.4

Right of withdrawal and returns

5.4.1

When returning an item in connection with exercising the right of withdrawal, the item must be sent to:

Følsgaard Design
Kongevejen 495B
2840 Holte
Denmark
ATT: RETURNS

5.4.2

Shipments sent cash on delivery are not accepted. The item must always be returned directly to Følsgaard Design in proper packaging. We recommend that you return the item in its original packaging. When returning the item, please include a copy of the order confirmation. You are responsible for paying the return shipping costs, and you are liable if any damage occurs during transport.

5.4.3

We offer a return label for returning an item. If you wish to use our return label, please request it by contacting us at: kontakt@foelsgaarddesign.dk. In the email, please state your order number. We will send you a return label by email, which can easily be printed and attached to the package.

5.4.4

The item must be returned to Følsgaard Design without undue delay and no later than 14 days from the date on which you have informed us that you wish to withdraw from your purchase. 

5.5

Condition of the item upon return

5.5.1

You are liable for any diminished value of the item resulting from handling other than what is necessary to determine the nature, characteristics, and functioning of the item. In other words, you may try the item as you would in a physical store.

5.5.2

If the item has been tried beyond what is described above, it is considered used, which means that if you withdraw from the purchase, you may receive only a partial refund or no refund at all, depending on the commercial value of the item at the time it is received in return. In some cases, this may mean that you can only get the shipping costs refunded. To receive a full refund of the purchase amount, you must test the item without actually using it.

6.

Refund

6.1

If you withdraw from your purchase of an item bought in our webshop, you will receive a refund. If the item has diminished in value, we will deduct the amount for which you are liable. 

6.2

When exercising the right of withdrawal, we will refund the payment received from you, including delivery costs (but not additional delivery costs if you have chosen a delivery method other than the cheapest standard delivery option we offer), no later than 14 days from the day on which we received your notification that you wish to withdraw from the purchase.

6.3

We will refund the money using the same means of payment that you used for the purchase, unless we have agreed otherwise. We may withhold the refund until we have received the item, unless you provide documentation that the item has been returned.